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[MrBadStink]

Thank you for the tip.  I will try this early next week and will let you know.

[Fenix1903]

This is extremely annoying, but it worked for me eventually:

1. made Windows update to date and restarted laptop

2. uninstalled and reinstalled Turbo tax, did the manual update for Federal, New York and New Jersey, and restarted laptop

3. still did not work, turned off laptop

4. turned on laptop the next day, and it magically worked

It took me 4 hours in total to get it work. Turbo tax needs to do a much better to fix bug like this.

[MrBadStink]

In a previous reply: "MrBadStink - When checking updates, scroll down a bit and click Advanced Options and then Optional updates (under the Additional Options section).  Run all of those and then try again. Does that work?"

justTaxes - There is no such option "Advanced Options" in TurboTax Premier 2024 (desktop PC edition).  The menu selections within "Online" are: "Check for Updates", "TurboTax Web Site", "View Installed Updates", "Updater Preferences", and "ScreenShare Code".  And under  "Updater Preferences" there are no options for enabling optional updates.

I do not see what you described.  Can you please be more specific on how to find the Advanced Options you mentioned?

[JLtoday]

Not in your TurboTax software. In your windows update settings 

[MrBadStink]

OMG!  Thank you JLtoday and justTaxes!  You solved it!

I only had 2 Windows 11 updates that hadn't been installed.  They were optional and were driver updates (Intel - net and Intel Corporation - Bluetooth).

Once I installed the 2 driver updates I went back into TurboTax and tried to e-File my Federal return and state return.  They both finally went through!

The TurboTax phone support representative I talked to last week couldn't figure out how to solve this issue even after 66 minutes on the phone.  JLtoday / justTaxesguys, you guys rock!