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Level 2

Question

Failed Validation during transmission

Forum|Forum|1 year ago
February 5, 2025
11 replies
36 views

I am having the same issue. I've done all they suggested, updated windows, ran as an administrator, uninstalled and reinstalled, downloaded the manual update, everything but I am still getting the same message. Does anyone have a work around?

DaveF1006

Level 15

It depends. It's possible your computer may not be compatible with Turbo Tax 2024. Here are the 2024 system requirements to run the software.

Operating Systems

Windows 10 or later
Specific Windows OS: Windows 10 (64-bit), Windows 11 (64-bit)

RAM

4 GB or more recommended

Hard Disk Space

1 GB (plus up to 4.5 GB for Microsoft .NET 4.8 if not already installed)

Monitor

1024x768 or higher recommended

Third Party Software

Microsoft Visual C++ 2022 Redistributable (included with TurboTax Installer), Microsoft .NET 4.8

Internet Connection

1 Mbps modem (Broadband connection highly recommended). Required for product activation, software updates and optional online features

If your system is compliant with these requirements, you may wish to reach out to Turbo Tax phone support here. After reaching this site, click on Turbo Tax Desktop, then you will be given the phone number to call.

**Say "Thanks" by clicking the thumb icon in a post. **Mark the post that answers your question by clicking on "Mark as Best Answer"

selena0219Author

Level 2

So I spoke to customer support and the rep figured it out. She told me to submit the federal without the state and it worked. She then told me to try to submit the state and it didn't work. She figured that all of the forms for NYS were not updated and told me to wait until today and try it. Once I opened Turbo Tax and did the update. lo and behold, there were NYS updated and I was able to submit the state today.

FailedValidation

Level 3

Having this same issue for CA. Ridiculous that TT is putting out buggy software like this. Taxes are frustrating enough before having to deal with this janky programing. FIX YOU SOFTWARE TURBOTAX.

catsyd

Level 2

I am having the same issue with CA return. It’s infuriating! TurboTax, do better!

newcyp

Level 2

Got the same error in CA, please get it fixed!

lukes1

Level 2

Same for me, i am from CA. It says there is an update available for your version of turbotax. Before you can file electronically, you'll need to get an update. But i just updated my TurboTax, and it says you software is upto date.

lukes1

Level 2

Update : Finally it worked with latest updates.

bp91302

Level 2

I ran into this problem today. There was an update done when I started.

I got the error when I tried to e-file federal plus California.

After reading these messages I tried doing the federal by itself. It worked.

However, I am still getting the same error when e-filing the California return.

So somehow the previous bug fix did not fix the problem in all cases.

styeng

Level 2

I have the same failure; and not able to file electronically.

Tried uninstall/install, update per instruction; and even tried a different PC.

All failed. Would Turbo Tax please help!

paramak

Level 2

I am having the same issue and now I cannot e-file it. WTH Turbotax, may be return my money.

jaybunten

Level 2

Following a response I downloaded the latest update from TurboTax on 2/17/25. I then eFiled my Fed return by itself. which now work correctly after the update. I waited until it was accepted then I filed my CA return, which this time it worked correctly.

For my situation, while not the finest FIX, the problem was corrected and I was able to eFile my returns.

stuartwaddy88

Level 2

Same problem here. Fails validation claiming there is an update. Updated twice. Fully updated. Problem persists. CA return. C'mon Intuit fix this!

khvanleeuwen

Level 2

Utah State return is having the same issue.

sfgman

Level 2

I have the same "Failed Validation" error as well. My state is CA.

I cannot e-file. When I check for updates, TurboTax says I'm up to date.

StryderSakamoto

Level 2

Trying to submit in California and having the same issue. On a Macbook but installing update on Turbo Tax and updating to latest OS version still doesn't help.

FailedValidation

Level 3

Update: Intuit just pushed through an update for California dated 2/12/25. It detected it as soon as I started turbo tax. I didn't need to do anything.

After the update installed my return was accepted.

So YES it was all on intuits shody programming. So frustrating . Will NOT be back ever again

stuartwaddy88

Level 2

Thanks for posting, it worked for me as well.

Intuit, thank you for wasting a couple hours of my weekend trying to resolve this.

dpmoto870

Level 2

If anyone hasn't tried yet, try restarting your computer if using TT desktop for successful transmission for federal and state. I was experiencing the same Failed Validation during transmission, even after the updates. However, after reading the threads and calling in to TT, (800) 446-8848, the very kind representative walked me through possible resolutions, and once restarting my computer, allowing for the most recent 02/12/2025 update to install, I was then able to successfully complete the both the federal and CA state transmissions. Hope this helps someone, good luck.

CatinaT1

Level 15

Here are several troubleshooting steps that you can try:

Make sure your Windows Software is up to date.
If you are using a downloaded version, uninstall and reinstall the program from your MyDownloads folder. How do I find my TurboTax for Windows software download?
If that doesn't help, try a manual update. What is a manual update?
Turning off your VPN and anti-virus software during the update can help as well.

You can also try this: State install/e-file update loop: State not installed after installation or TurboTax needs to update prior to e-file

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