E Filing

[Rocky5]

I'm trying to E File my return and hit Transmit Return. A box comes up saying to update my product. I go to the online menu and update my product and it tells me my product is up to date. I then hit transmit return again and the same box comes up. I am stuck in this loop. What should I do?

[GiseleD]

You may want to log out, clear your cookies and cache, and then log back in. 

Here's how:

Each browser has a slightly different method for deleting cookies. Choose the browser you're using:

• Internet Explorer
• Mozilla Firefox
• Google Chrome
• Safari
• Safari for iOS (mobile devices)

A full or corrupted cache can cause problems in TurboTax, so sometimes you need to clear your cache (that is, remove these temporary files).

Here are the official instructions for the most popular browsers:

• Google Chrome
• Mozilla Firefox
• Microsoft Internet Explorer 11 (use the drop-down on the upper right corner of that page for earlier versions)
• Microsoft Edge

Apple's official support site doesn't appear to contain instructions for clearing the cache in Safari. Your best bet is to search the Internet for clear Safari cache or similar search terms.

[jpgoungo]

These instructions seem helpful if I were using the web-based version of the software.  However, what if I am using the downloaded desktop version of the software?

[DaraLO]

@jpgoungo for the TurboTax CD/Download version, try the solution listed in the following FAQ:  "There is an update available" message when attempting to ...

[jpgoungo]

Thanks DaraLO, however that did not help, etiher.

[jpgoungo]

My solution was in the actual forms.  I wanted me to enter a number on a certain line, but it also would not actually let me edit the line.

I had to do a little extra reading on the actual forms.  Found another line that feeds the line TT wanted completed.  Entered info in the other line that I discovered and numbers started populating.

Then there was a check box I had to check, about which TT never asked.

Overall it seemed like some glitches in the NY S-Corp programming by TT