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it isn't like it was the IRS you spoke to. they would have no knowledge of your state return. you must have spoken with a state agent. Is the state AZ? if not, what state, form, line #? if AZ what line? since TT is self-prepared it's likely the error is due to erroneous input by you. TT can be used to amend a state return.
See this TurboTax support FAQ for amending a 2019 tax return - https://ttlc.intuit.com/community/tax-topics/help/how-do-i-amend-a-2019-return-in-turbotax/01/123845...
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