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Level 1

Does not open the file, Keeps asking to install state return

 
3 Replies
Level 20

Does not open the file, Keeps asking to install state return

It sounds like you are using desktop software (CD/download).  What all are you doing?    And what tax year?    Are you preparing an original return?  Revisiting a prior year?  Preparing an amended return for one that you originally prepared online?    Are you using a Mac or Windows PC?

 

If a *.taxYYYY data file has a state return in it, the desktop software will not know how to handle it unless the state program is installed first.   So it can't open it until it has the state software installed.   Does your data file have just a single state in it, or does it have more than one?

 

Have you downloaded the state program into your software?     To download it, you may have to start a fake new return in the software just long enough to download the state program.

 

 

Level 3

Does not open the file, Keeps asking to install state return

I have the same problem.  I'm trying to re-open my already-filed 2017 return, but SW keeps asking to load the state form. It appears to do so, but then asks to install again in an endless loop.  As a result, I can't open up the old return.

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Level 20

Does not open the file, Keeps asking to install state return


@ tom31 wrote:

I have the same problem.  I'm trying to re-open my already-filed 2017 return, but SW keeps asking to load the state form. It appears to do so, but then asks to install again in an endless loop.  As a result, I can't open up the old return.


"already-filed 2017 return"

  1. Was it filed in Online TurboTax, or did you use 2017 desktop software to prepare and file the return?
  2. Is this California state by any chance?
  3. Are you using a Mac or PC?
  4. Have you run the program updater to be sure your product is up to date?

 

There was a known issue with that state loop situation about a month ago, especially with California and a Mac computer, but it affected mostly 2018 TurboTax.  So I'm not sure it would be the same situation with 2017 product.    I can tell you what to try or how to get help when you answer the 4 questions above.