TurboTax icon appears on screen but when open, have 2022 return. Will not prompt me to enter license number
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Is that like an iPad? You can't install the Turbo Tax Desktop program on a mobile device. You need a full Windows or Mac computer.
Mac System Requirements
https://ttlc.intuit.com/community/system-requirements/help/minimum-system-requirements-for-turbotax-...
If you can't install the Desktop program, you can use the Online version. You can't apply the Desktop CD/Download purchase to Online. You have to pay for Online separately. You will have to get a refund for the Desktop program. Then you can use the Online web version. Or try to upgrade your computer or find another computer to install it on. The CD has both Windows and Mac programs on it.
If you used the Desktop program last year here’s How to transfer into the Online version, expand the blue link if you used the CD/download last year
https://ttlc.intuit.com/community/entering-importing/help/how-do-i-transfer-last-year-s-return-into-...
If you used the Desktop program before you may notice several differences and not like the online version. It has less features and no Forms Mode. You can only do 1 return. Your return is only saved online so be sure to save both the .tax2023 data file and the pdf file to your computer when you are done. In case you need to amend in the future or if you need a copy to get a loan or something. You might not be able to access your online return when you need a copy.
I looked it up. It is a Mac computer . SEE, How to install Turbo Tax on a Mac
https://ttlc.intuit.com/community/installing/help/how-do-i-install-the-turbotax-software-for-mac/00/...
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