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Yes, if you are receiving an error message that is not allowing you to electronically file, you can mail your New York tax return.
New York requires you to e-file if you meet all three of the following requirements:
Since you are not able to electronically file using the software, you would qualify to mail your New York return in. See the following link for more details: NY Electronic filing requirement
You may also want to see this link to help resolve the electronic filing error. E-filing does help get your return processed faster so if you can resolve your error, it would be beneficial to you if you are expecting a refund.
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