Can anyone help me with the issue with the 'explain my taxes' feature? It returns an 'oops, we are working on that feature'. Is anyone else having this issue?

[SharonD007]

Try clearing your cache and deleting your cookies. Review the TurboTax Help article How to clear your cache and How do I delete cookies? for specific instructions for your browser.  Also, reboot your computer.

If you still need assistance, reply back to us.

[scfearon]

Thanks for the pointers.

I cleared the cache and cookies and restarted the computer and still get this message:

"Oof! We've hit a speed bump.

We are working on a fix, but it might take a bit. Check back later when we're ready to roll."

[MarilynG1]

Yes, this issue has been reported.  As an alternative:

Go to Tools > Tax Tools in the left-side menu.

On the 'Tools Center' pop-up, choose 'View Tax Summary'.

Then, back at the left-side menu, choose either 'Preview my 1040' or '(State) Tax Summary'.

@scfearon