Bought wrong Turbotax

[Slamjo]

I called the Canadian help line and I was told there is absolutely NO REFUND. for any ONLINE TurboTax purchases 

[VolvoGirl]

Can you take it back to Costco and get the right one?

[Slamjo]

I called the Canadian Turbotax help line. Was told NO REFUNDS.   Then was eventually sent a link to fill in for a refund request.  I did fill in the request.  I received a reply denying my refund request supposedly because I did not include the license # except I did include the license # and triple checked that it was correct.  Cannot tell you how disappointed I am in Intuit.  Unbelievable!!!