2023 Turbo Tax Download Not Availablele

[Chiefgse]

I paid for Turbo Tax 2023

Order number:TAR23A203985761
Order date: Nov 02, 2023
Total charges: $70.00

The download does NOT show up on my downloads page

[DoninGA]

You will have to contact TurboTax support for assistance with this problem. Use the key words Billing Issue

See this TurboTax support FAQ for contacting support - https://ttlc.intuit.com/turbotax-support/en-us/help-article/account-management/turbotax-phone-number...

Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax

[NCperson]

@Chiefgse - you probably requested the CD

Launch the page again and tehre should be a pop-up screen right off the bat that displays your license code.  Copy it onto the clipboard. 

then click the link at the very top of the screen shot you provided below where it says "enter your license code here".  it's on your clip board 🙂 

the file for download should present itself.

it's not well explained and is a function of requesting the CD.  I bang my head against the wall every year trying to remember how to do this. 

[Chiefgse]

No Go

[Chiefgse]

My download still isn't in my downloads

Could someone point me to a LIVE person or email that I can find out where my download is?

[DoninGA]

@Chiefgse Contact TurboTax support for assistance with this problem.

Support is open from 5am to 5pm Pacific time, Monday thru Friday

See this TurboTax support FAQ for contacting support - https://ttlc.intuit.com/turbotax-support/en-us/help-article/account-management/turbotax-phone-number...

Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax