After 11 years of using TurboTax I will not be a customer anymore. I will not upgrade my windows computer for 1 program. Intuit should at lease offer a waiver to use the newest software on Windows 7. I understand the risks of using an outdated OS. I have a good firewall, virus software also I rarely use windows 7 computer online. Getting TurboTax updates is one of the few times computer is even plugged into network.
Thank you Intuit for providing a good easy to use tax software.
Good bye
You'll need to sign in or create an account to connect with an expert.
They have forced me to update Mac OS every 2 years with TurboTax Download/CD for Mac.
totally agree I purchased the CD and now I am unable to use it now what?
@ MapleHillGang wrote:totally agree I purchased the CD and now I am unable to use it now what?
Without any info, I'll assume you have Windows 7, since that is the title of this thread you're posting in. 2020 TurboTax requires Windows 8 or higher. Windows 7 is not supported.
If you wish, you can use Online TurboTax instead to prepare a 2020 return, since it uses a browser. But it's a separate product, and your CD purchase will not qualify to pay for Online TurboTax. So you can ask for a refund for the CD.
If the store/site where you purchased the CD won't give you a refund, you can use this online refund request to seek a refund from TurboTax.
If you have any problem, here's how to speak to someone at TurboTax Support.
Hours are currently 5AM-5PM Pacific (8AM-8PM Eastern) Monday-Friday.
You can use this contact form to get a phone number, or it may schedule a callback.
https://support.turbotax.intuit.com/contact
I have windows 7 on one PC windows 8 on another & just purchased one with windows 10 so I could actually just finish my taxes
Still have questions?
Make a postAsk questions and learn more about your taxes and finances.
CptBuckSnort
New Member
taxman2011
Level 2
pravica
New Member
newman863
New Member
Jackdmv5
Returning Member
Did the information on this page answer your question?
You have clicked a link to a site outside of the TurboTax Community. By clicking "Continue", you will leave the Community and be taken to that site instead.