After 11 years of using TurboTax I will not be a customer anymore. I will not upgrade my windows computer for 1 program. Intuit should at lease offer a waiver to use the newest software on Windows 7. I understand the risks of using an outdated OS. I have a good firewall, virus software also I rarely use windows 7 computer online. Getting TurboTax updates is one of the few times computer is even plugged into network.
Thank you Intuit for providing a good easy to use tax software.
@ MapleHillGang wrote:
totally agree I purchased the CD and now I am unable to use it now what?
Without any info, I'll assume you have Windows 7, since that is the title of this thread you're posting in. 2020 TurboTax requires Windows 8 or higher. Windows 7 is not supported.
If you wish, you can use Online TurboTax instead to prepare a 2020 return, since it uses a browser. But it's a separate product, and your CD purchase will not qualify to pay for Online TurboTax. So you can ask for a refund for the CD.
If the store/site where you purchased the CD won't give you a refund, you can use this online refund request to seek a refund from TurboTax.
If you have any problem, here's how to speak to someone at TurboTax Support.
Hours are currently 5AM-5PM Pacific (8AM-8PM Eastern) Monday-Friday.
You can use this contact form to get a phone number, or it may schedule a callback.