mesquitebean
Level 15

Get your taxes done using TurboTax


@ MapleHillGang wrote:

totally agree I purchased the CD and now I am unable to use it now what?


Without any info, I'll assume you have Windows 7, since that is the title of this thread you're posting in.   2020 TurboTax requires Windows 8 or higher.   Windows 7 is not supported.

 

If you wish, you can use Online TurboTax instead to prepare a 2020 return, since it uses a browser.  But it's a separate product, and your CD purchase will not qualify to pay for Online TurboTax.  So you can ask for a refund for the CD.

 

If the store/site where you purchased the CD won't give you a refund, you can use this online refund request to seek a refund from TurboTax.

https://ttlc.intuit.com/community/tax-topics/help/how-do-i-request-a-refund-for-my-turbotax-product/...

 

If you have any problem, here's how to speak to someone at TurboTax Support.

Hours are currently 5AM-5PM Pacific (8AM-8PM Eastern) Monday-Friday.

 

You can use this contact form to get a phone number, or it may schedule a callback.
https://support.turbotax.intuit.com/contact