@ MapleHillGang wrote:
totally agree I purchased the CD and now I am unable to use it now what?
Without any info, I'll assume you have Windows 7, since that is the title of this thread you're posting in. 2020 TurboTax requires Windows 8 or higher. Windows 7 is not supported.
If you wish, you can use Online TurboTax instead to prepare a 2020 return, since it uses a browser. But it's a separate product, and your CD purchase will not qualify to pay for Online TurboTax. So you can ask for a refund for the CD.
If the store/site where you purchased the CD won't give you a refund, you can use this online refund request to seek a refund from TurboTax.
https://ttlc.intuit.com/community/tax-topics/help/how-do-i-request-a-refund-for-my-turbotax-product/...
If you have any problem, here's how to speak to someone at TurboTax Support.
Hours are currently 5AM-5PM Pacific (8AM-8PM Eastern) Monday-Friday.
You can use this contact form to get a phone number, or it may schedule a callback.
https://support.turbotax.intuit.com/contact
