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Question

Purchased Premier CD and entered code but the program is asking for payment

Forum|Forum|6 years ago
February 16, 2020
4 replies
36 views

I downloaded turbotax 19 and entered the license code at the start entering tax info. Now I'm ready to file and it's asking me to pay.

Level 15

Did you accidentally enter into the Online version? When you filled out your return was there a black column on the left side with the menu items? That was online.

I see people all the time that have bought the CD/Download Desktop Software but then somehow ended up using the Online version and didn't know it. If that happened to you, you can move your Online file to the Desktop program and continue without paying for Online or needing to reenter your info. Post back if you need to know how to move it to your Desktop program.

To continue in the desktop version see this…….

https://ttlc.intuit.com/community/choosing-a-product/help/how-do-i-switch-from-turbotax-online-to-the-turbotax-software/00/26129

Level 15

Or is it asking to pay the 19.99 to efile a state return? Or you can print and mail state for free.