Program locks up on deductions and credits donation screen

Forum|Forum|5 years ago
October 12, 2020
4 replies
26 views

When it asks if I donated to St. Jude or another non-profit, it locks up on the first response.

TurboTax Premier Online

GabiU

Level 13

Hello! Were you able to move along?
If not, please post a screenshot so I can send it to the product team.
Other helpful information would be:
-browser you're using

-Windows or Mac?
-Which TurboTax product you're in (Self-employed, premier, etc.)

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dheusser

Level 2

The program locks up for me on deductions.

CarissaM

Level 15

Can you please let us know what exactly is going on when it locks up?

Does it do the same thing after restarting your computer and installing updates?

If it does it after updates, please click here to contact customer service.

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agent736

Level 2

Mine did that also. I tried for over 3 hours to get help. I called a number I found on line and got a live gentleman. I explained to him that I use Fire Fox and he told me to try again using Chrome. It worked. Good Luck!