Product

Forum|Forum|5 years ago
October 29, 2020
2 replies
7 views

I got an email saying my order was being processed. I didn’t know I had an order and I tried searching for one and couldn’t find one. Why would I get this email

DoninGA

Level 15

Use this TurboTax website to check your orders and payments - https://shop.turbotax.intuit.com/commerce/orderstatus/orderstatus.jsp

OR -

Do I have a TurboTax Advantage subscription?

If you have an Advantage subscription your order is processed each tax year to send the software you requested

Here's how to quickly find out – sign in to TurboTax Advantage. If you see Sign up now, you don't have a subscription under that login.

However, some customers have multiple TurboTax accounts. If you're one of them, you could be subscribed under a different account. To find all your accounts, use our Account Recovery tool and then sign in to TurboTax Advantage with each login.

Critter-3

Level 15

Are you on the Advantage Plan where you automatically get it each year?

First, here's to stop your Advantage membership (annual subscription):

https://ttlc.intuit.com/questions/1901052-how-do-i-cancel-my-turbotax-advantage-subscription

And here's an online refund request form. Submit it within 60 days of having received your product.

https://support.turbotax.intuit.com/forms/refund-request.jsp

If you have any problems with the refund form, here's how to reach TurboTax Support by phone:

If you are an Advantage member, log into your Advantage account and scroll down past the FAQ links. Near the bottom of the page you should find a special Advantage phone number to directly contact Customer Support.

If you are not an Advantage member, use the form at the link below to schedule a call back, or it may provide a number. Hours are 5AM-9PM Pacific (8AM-12 Midnight Eastern) 7 days/week.

https://support.turbotax.intuit.com/contact