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amendoza181
Level 1
March 31, 2022
Question

Product charge

  • March 31, 2022
  • 1 reply
  • 7 views

I am trying to finish my taxes but I am being charged for the higher end product, which I do not need and your system will not allow me to change it to the right one.  How do I fix that.

    1 reply

    DawnC
    DawnC
    Level 15
    March 31, 2022

    The only way to downgrade to a lower product version is to clear and start over.   See link for instructions.   If you have income that requires a higher version, you will be prompted to upgrade.   Do you know what tax form or income source caused the upgrade?   I don't want you to clear and start over, enter everything again, and end up in the same situation.....

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