Problem importing tax documents from Raymond James

[rustylaw47]

When entering 11 digit document id for Raymond James import get an error message "Following fields have limits" and says to enter 11 digit id. I have entered the 11 digit id on my paper documents and get this error.  I have contacted my Raymond James rep and he says there has been no indication of a problem on their end. I have been using Turbotax for many years and never had this problem. If this isn't resolved this will be the last year I use it and I will be sure to make sure everyone knows about this issue.  By the way I see complaints online that others are having the same issue with importing from other companies.

[CatinaT1]

If you are using TurboTax Online, try importing using a different browser. Make sure any VPN or Anvi-Virus is turned off.

See the following TurboTax Help articles for potential fixes:

• What if I can't import my 1099?
• How can I fix my 1099 import issue?
• How do I import my 1099s?
• How do I enter a large number of stock transactions in TurboTax?

[rustylaw47]

Sorry, I am not using Turbotax online. I'm using a download.   So this does not address my problem. I have document ID and input it to turbotax. It does not accept the code a returns the message about the limited number of characters and ask for the 11 digit document number, which I have already input. Can you explain why this is happening? 

[rustylaw47]

No response yet.  Really? There is a problem and I have not received anything close to workable solution. On the surface this would appear to be a glitch in the software.  I am just trying to import dividend and interest data and IRA RMds, so nothing complicated. I guess I will have to manually input the data.  At this point I have no confidence that there are other issues that will occur.  Good bye Turbotax.