Phone call

Forum|Forum|6 years ago
September 16, 2019
4 replies
0 views

Can I speak to a live person

DoninGA

Level 15

See this TurboTax support FAQ for contacting TurboTax support - https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/01/25632

sandyr1171

Level 2

Hi, I don't have access to my old email in order to log in to my account. my old email is [email address removed]

DoninGA

Level 15

@sandyr1171 wrote:

Hi, I don't have access to my old email in order to log in to my account. my old email is [email address removed]

You do not need your old email account to log onto the TurboTax online account. You only need the User ID and Password you used to create the account.

If you do not remember the User ID or password then use the account recovery website.

Close all TurboTax windows on your web browser (including this one). Copy and paste the account recovery website link onto a new web browser window and run the tool.

Use this TurboTax account recovery website to get a list of all the user ID's for an email address. Run the tool against any email addresses you may have used - https://myturbotax.intuit.com/account-recovery

If none of the user ID's received will access your account, then use the option shown in blue on the account recovery website, "Try something else"

sydneykaypurser9

Level 2

I just need to know if I have set up any account for my refund?

JamesG1

Level 15

If you cannot log into Turbo Tax at the Sign In screen, go down to I forgot my TurboTax User ID or password.

If you can log into TurboTax successfully, then you can check your account with Turbo Tax by using this link. It will take you to Account Recovery, where you can update your information.

**Say "Thanks" by clicking the thumb icon in a post. **Mark the post that answers your question by clicking on "Mark as Best Answer"

Debbiemay55

Level 2

I filled taxes today I would like to cancel it the amount was incorrect

Irene2805

Level 15

You cannot cancel your return once it has been filed. If you have already filed your return, you have to wait until the IRS either rejects or accepts your return.

If your return is rejected, you will be able to go into your account, make the changes to your tax return, and re-submit your return.
If the IRS accepts your return, however, then you have to wait longer until it has been fully processed and you have received your refund. THEN you can prepare an amended tax return and mail it in.

IMPORTANT: Meanwhile, DO NOT go in and start changing anything on your return in the system, or you will make a mess for yourself. Sit tight and wait until you see what the IRS does with the return you just e-filed.

Please see the instructions contained in these TurboTax Help articles to amend your return:

@Debbiemay55