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06durucan50
Level 2
February 11, 2025
Question

Payment Problem

  • February 11, 2025
  • 1 reply
  • 1 view

I'm trying to make a payment, but I'm experiencing an issue like the one in the image. I tried using different cards, but I couldn't resolve the problem. How can I fix this issue?

 

    1 reply

    B
    BrittanyS
    Level 12
    February 12, 2025

    If you keep getting the cvv or billing address is incorrect, double check the entries and make sure the billing address matches what is listed with your credit card company.  The CVV should be the 3 digit code listed on the back of your card.  If both match, you will need to contact your credit card company to verify the information they have on file.

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    0
    06durucan50Author
    Level 2
    February 12, 2025

    I tried all stuff but this still same problem, how can I connect to TurboTax?, money is withdrawn and deposited back from my bank

    CatinaT1
    CatinaT1
    Level 15
    February 12, 2025

    Please call TurboTax Customer service.  Here is a link:  Turbo Tax Customer Service 

     

    Is your credit card address the same as the address you have in your return?

    **Say "Thanks" by clicking the thumb icon in a post. **Mark the post that answers your question by clicking on "Mark as Best Answer"
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