Skip to main content
TurboTax
Community
TurboTax
TurboTax
06durucan50
Level 2
February 11, 2025
Question

Payment Problem

  • February 11, 2025
  • 3 replies
  • 26 views

I'm trying to make a payment, but I'm experiencing an issue like the one in the image. I tried using different cards, but I couldn't resolve the problem. How can I fix this issue?

 

    3 replies

    BrittanyS
    Alumni - Intuit
    February 12, 2025

    If you keep getting the cvv or billing address is incorrect, double check the entries and make sure the billing address matches what is listed with your credit card company.  The CVV should be the 3 digit code listed on the back of your card.  If both match, you will need to contact your credit card company to verify the information they have on file.

    **Say "Thanks" by clicking the thumb icon in a post. **Mark the post that answers your question by clicking on "Mark as Best Answer"
    06durucan50Author
    Level 2
    February 12, 2025

    I tried all stuff but this still same problem, how can I connect to TurboTax?, money is withdrawn and deposited back from my bank

    CatinaT1
    CatinaT1
    Level 15
    February 12, 2025

    Please call TurboTax Customer service.  Here is a link:  Turbo Tax Customer Service 

     

    Is your credit card address the same as the address you have in your return?

    **Say "Thanks" by clicking the thumb icon in a post. **Mark the post that answers your question by clicking on "Mark as Best Answer"
    TurboTax flag icon

    Unlock tailored help options in your account

    Create an account
    TurboTax Expert Assist
    TurboTax Expert

    Get answers to all your tax questions

    Our experts are available on-demand, no appointment needed. Get help all year long with TurboTax Expert Assist.

    Explore your options
    Terms & ConditionsAccessibility statement
    Sitemap
    Intuit
    TurboTax Credit Karma QuickBooks MailChimp

    ©1997-2026 Intuit, Inc. All rights reserved.
    Intuit, QuickBooks, QB, TurboTax, Credit Karma, and Mailchimp are registered trademarks of Intuit Inc. Terms and conditions, features, support, pricing, and service options subject to change without notice.

    Security Certification of the TurboTax Online application has been performed by C-Level Security.

    By accessing and using this page you agree to the Terms of Use.

    About Cookies Manage cookies

    TRUSTe nResult Certified e-File C-Level Security Certification
    Intuit
    TurboTax Credit Karma QuickBooks MailChimp

    © 2026 Intuit Canada ULC or its affiliated companies. All rights reserved. Intuit, QuickBooks, QB, TurboTax and ProFile are registered trademarks of Intuit Inc. Terms and conditions, features, support, pricing, and service options subject to change without notice.

    Copyright © Intuit Canada ULC, 2026. All rights reserved.

    About Cookies Manage cookies

    Intuit
    TurboTax Credit Karma QuickBooks MailChimp

    © 2026, Entreprises Intuit Canada ULC ou ses sociétés affiliées. Tous droits réservés. Intuit, QuickBooks, QB, TurboImpôt et ProFile sont des marques déposées d’Intuit Inc. Les modalités, prix, fonctions et options de service et de soutien peuvent changer sans préavis.

    © 2026, Entreprises Intuit Canada ULC. Tous droits réservés.

    À propos des témoins Gérer les témoins