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Paid TurboTax but they never filed

I used TurboTax for my taxes in 2020. I have an email from TurboTax confirming my order for $140 for my state taxes as well as their Premier tax service. 

The IRS contacted me to say they never received a tax return in 2020. They didn’t appear or reject. TurboTax just didn’t send it. What am I paying for here?

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Paid TurboTax but they never filed

Paying the fees does not file the return.  And only you can file it by going to the very end and hitting the big Transmit Returns Now button.    Maybe you didn’t finish filing it or it rejected.


Check back though your emails. When you efile you get back 2 emails. The first email only confirms the transmission. The second email says if the IRS (or state) Accepted or Rejected your efile. If you efiled there should be an Electronic Postmark page. Probably near the end. That is your proof and signature


When you log into your account you should also see the status and if it was Accepted or Rejected, Started, Printed, Ready to Mail, etc. What does it say?


How to Access prior year online returns
https://ttlc.intuit.com/community/prior-year-return/help/how-do-i-access-my-prior-year-return/00/270...

 

If you didn't file it you can print it out and mail it now. You have to print and mail prior year returns. When you mail a tax return, you need to attach any documents showing tax withheld, such as your W-2’s or any 1099’s. Use a mailing service that will track it, such as UPS or certified mail so you will know the IRS received the return. Don’t forget state.

 

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