paid to efile and then told I cannot efile, need refund

[jenniferjones]

I was completing my 2024 taxes with the software that I purchased.  It prompted me to pay $25 to efile my state return, and accepted my payment and then told me it was too late to efile.  The $25 did come out of my account and needs to be refunded. 

[DoninGA]

You will have to contact TurboTax support for assistance with this problem. Use the key words Billing Issue

See this TurboTax support FAQ for contacting support - https://ttlc.intuit.com/turbotax-support/en-us/help-article/account-management/turbotax-phone-number...