Overcharged !!

7 replies
386 views

I was overcharged last night and so far my attempts to get a refund have been unsuccessful!

When I checked out, I saw $167. I put my card info on and all of a sudden the fee was to $222. I didn't agree to that. It's very sick to now see that it's a common practice of Turbo Tax to do this. I now to to dispute the charge with my credit card company.

This is my first year ever using this platform and certainly my last. Good riddance

TurboTax Deluxe Online

DoninGA

Level 15

You will have to contact TurboTax support for assistance with this problem. Use the key words Billing Issue

Use this phone number and select TurboTax - 1-800-4-INTUIT (1-800-446-8848)

BlueTX

Level 2

The same thing happened to me. I'll have to dispute it with my bank as well.

mreeddpt

Level 2

I'm currently going through the same process. I was told by 2 different individuals that my money would be refunded but recently received an email stating my refund was denied. I will not stop until I get my money back This sounds systemic.

Daveblasz

Level 2

Same and was verified and promised refund but told it has to he issued by filling out a form, the claim got denied both times even after the supervisor said notes were added that I let them screen share to verify.

I authorized and was asked for credit card info for the amount 98.00 also got a payment receipt with and confirmation number for my order for the amount of 98.00 - only a bit later I got a separate email with a receipt with the same transaction number/ confirmation number but for 258.00! I NOTICE not THE 98.00 I authorized. SO now need to go to the bank to proceed with a formal chargeback and file complaints with the FTC and my state Attorney General. It ruined my last 2 days chatting multiple times filling out forms speaking to multiple people. They all admit it and say the form is the only way

LeticiaF1

Alumni - Intuit

Here at Community we can't help you with issues with your fees. For that you will need to contact You should contact TurboTax regarding this charge.

@Daveblasz