Overcharged

[Mot332]

I was charged $332 for using online Turbotax for a simple return.  I did not want or use "Live Assist" or "Audit Protection" but I was charged for both.  I contacted Customer Service for a refund and was told we'll send you a link to the refund site. The link is useless and when I contacted  Customer service again I was told the link was the only way to request a refund.  I've used Turbotax for over ten years and never had this kind of issue.

They have charged my card and been paid.  Sent me an email saying your case is closed. 

[CatinaT1]

The only thing we can do in the community is direct you to request a refund, which sounds like you have already done.

Here is a link: How do I request a refund for my TurboTax product?