Overcharged

Forum|Forum|1 year ago
April 24, 2025
2 replies
7 views

I was charged $332 for using online Turbotax for a simple return. I did not want or use "Live Assist" or "Audit Protection" but I was charged for both. I contacted Customer Service for a refund and was told we'll send you a link to the refund site. The link is useless and when I contacted Customer service again I was told the link was the only way to request a refund. I've used Turbotax for over ten years and never had this kind of issue.

They have charged my card and been paid. Sent me an email saying your case is closed.

TurboTax Basic Windows

CatinaT1

Level 15

The only thing we can do in the community is direct you to request a refund, which sounds like you have already done.

Here is a link: How do I request a refund for my TurboTax product?

**Say "Thanks" by clicking the thumb icon in a post. **Mark the post that answers your question by clicking on "Mark as Best Answer"

Wilskj

Level 2

I just had this happen to me as well. Tried to speak to customer service and 3 times was hung up on while talking to them with no call back. I am beyond angry as I am old and on SS and I will not be eating if I don’t get my refund!