Solved: Ordered the wrong version need MAC instead of windows Order # (removed)
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dbruns36
New Member

Ordered the wrong version need MAC instead of windows Order # (removed)

Ordered the wrong version need MAC instead of windows Order # (removed)
1 Best answer

Accepted Solutions
ChrisH1
New Member

Ordered the wrong version need MAC instead of windows Order # (removed)

If you contact Product Support a representative will be able to verify your purchase, credit the difference to the purchase of the correct version and push a download of that version to your device.

Contact Support:

If you're using TurboTax Online:
1.Sign in to your TurboTax account if you're not already signed in.
2.Click Contact in the upper-right corner of your screen.
3. Click "Contact Us"
4. Enter a brief description of your problem and follow the prompts to "Request a Callback"

If you're using the TurboTax CD/Download software or can't sign into your TurboTax account, click the link below to contact us. Ask your question, click Continue, and follow our onscreen instructions.
https://support.turbotax.intuit.com/contact/


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3 Replies
ChrisH1
New Member

Ordered the wrong version need MAC instead of windows Order # (removed)

If you contact Product Support a representative will be able to verify your purchase, credit the difference to the purchase of the correct version and push a download of that version to your device.

Contact Support:

If you're using TurboTax Online:
1.Sign in to your TurboTax account if you're not already signed in.
2.Click Contact in the upper-right corner of your screen.
3. Click "Contact Us"
4. Enter a brief description of your problem and follow the prompts to "Request a Callback"

If you're using the TurboTax CD/Download software or can't sign into your TurboTax account, click the link below to contact us. Ask your question, click Continue, and follow our onscreen instructions.
https://support.turbotax.intuit.com/contact/


View solution in original post

20TT02
Returning Member

Ordered the wrong version need MAC instead of windows Order # (removed)

I purchased turbotax Deluxe from Costco.  My Mac version is Mac OS Sierra 10.13.6 and does not support the Deluxe requirement of Mojave 10.14 or later.  Will you please allow me to use the online version, I have the license code on the CD I purchased from Costco to verify my purchase.  Thank you.

 

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[email address removed]

EbonyA
Intuit Alumni

Ordered the wrong version need MAC instead of windows Order # (removed)

@20TT02 please contact a Turbo Tax support representative to assist you with what options may be available in this situation. The contact details are below:

 

Contacting Turbo Tax Support

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