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Oops it appears the was a drop in our connection

Anybody else getting this error message when trying to do taxes on here? It's very frustrating, I already tried every possible troubleshoot I can think of, clearing cache/cookies, trying from different devices i.e. tablet/phone, I even opened a new account and had to start all over all to no avail. Getting fed up with this. When I call customer support they are not very helpful just tell me it's my internet connection, even though I have great internet and even stream tv content from my roku with no interruptions.

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1 Reply
AkinaLO
Intuit Alumni

Oops it appears the was a drop in our connection

This issue is usually caused by too many stock transfers. The workaround for this issue is to summarize your transactions or upgrade to TurboTax Deluxe.

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