Online TurboTax 2023 taxes didn't transfer

2023 taxes didn't transfer and come to find out the did even file to the IRS or the state. the only thing that is there is my payment to TurboTax and the w2 I uploaded, it's like someone went in and deleted my pdf file or the system corrupted it and deleted it and never sent anything that would be my best guess. I was told good luck on getting a refund on it because it's a online service but you can try. so I will probably be out $335 plus all of the penalties for not filing last year. 9 years with TurboTax and THIS WILL BE MY LAST. it cost me too much money this year I will pay someone to do them not going to rely on software

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