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Go to this IRS website for federal tax refund FAQ's - https://www.irs.gov/refunds/tax-season-refund-frequently-asked-questions
Why is my refund different than the amount on the tax return I filed?
All or part of your refund may have been used (offset) to pay off past-due federal tax, state income tax, state unemployment compensation debts, child support, spousal support, or other federal nontax debts, such as student loans. To find out if you may have an offset or if you have questions about an offset, contact the agency to which you owe the debt.
We also may have changed your refund amount because we made changes to your tax return. You’ll get a notice explaining the changes. Where’s My Refund? will reflect the reasons for the refund offset when it relates to a change in your tax return.
Tax Topic 203 - Refund Offsets for Unpaid Child Support, Certain Federal and State Debts, and U... has more information about refund offsets.
What if you call the number mentioned by on https://www.irs.gov/taxtopics/tc203 (If you don't receive a notice, contact the BFS's TOP call center at [phone number removed] ) but they say no offsets found on account and IRS office are closed due to COVID-19. How can we still know what happened? In my case, it's 10x lower than the turbo tax mentioned. And IRS login (https://sa.www4.irs.gov/eauth/pub/login.jsp) account shows no taxes owed last couple of years too. My state already deducted the amount owed to them and even if I add what I had to pay state tax + reduced refund I got it's still 10-15% gap between what I get vs what TurboTax told me
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