On Windows 10, TurboTax 2019 - Updater gets stuck on "Waiting for the installer service"

[DVosner]

Flyguy is correct. Problem solved....this time.  And this is the last time.  I'm requesting a refund and will use other software. 

[R108J]

Tried what Flyguy had suggested. The installation started but got stuck again. I then had to follow the instructions in:

https://ttlc.intuit.com/community/bugs-and-error-messages/help/error-1719-windows-installer-service-...

and then try the manual install. That worked this time.

I am appalled at the lack of support from Intuit for a key product of theirs. I have also noticed that the program is painfully slow to get started.

[bsr001]

Do ANY Intuit staff monitor & respond to Product Issues. I too have the Win 10 TurboTax 2019 "Updater and Installing Product Update" hangs, then stopped working issues. I did call Online Support and they had me do "manual update" Applying of Updates and Installation of TurboTax program, Federal & State updates is fundamental to the Product. What the Heck Intuit??  Do you monitor Issues w/Software and is there a Bug Filed and being worked?!

[jcbottorff]

It look like it get's hung when running the MSI installer, possibly because of "Product (removed} is not installed". It looks the the MSI installer eventually times out, and the TT program is run, without the updates. Program updates do not install, and the program was giving errors after it updated the federal tax files. Have tried for few hours of uninstall/reinstall/update/check OS issues.

IntuitUpdater.exe PID(9948) TID(1) 4.5.5.1 01/12/2020 05:46:42:517 PM DEBUG Intuit.Spc.Esd.WinClient.Application.UX.InstallUpdatesForm Starting install for update 'CTG~TurboTaxPersonal~wcaiper~2019~Windows~[phone number removed]_msi~1~3'
IntuitUpdater.exe PID(9948) TID(1) 4.5.5.1 01/12/2020 05:46:42:533 PM DEBUG Intuit.Spc.Esd.WinClient.Api.Updates.Advanced.UpdateManagerModel ESD InstallUpdatesAsync packages: 'System.Collections.ObjectModel.Collection`1[Intuit.Spc.Esd.WinClient.Api.Updates.Advanced.UpdatePackage]' ownerWindow: 'Intuit.Spc.Esd.WinClient.Application.UX.InstallUpdatesForm, Text: TurboTax 2019 - Updater'
IntuitUpdater.exe PID(9948) TID(8) 4.5.5.1 01/12/2020 05:46:42:533 PM DEBUG Intuit.Spc.Esd.WinClient.Api.Updates.Advanced.UpdateManagerModel Entered InstallUpdatesWorker with 1 to install
IntuitUpdater.exe PID(9948) TID(8) 4.5.5.1 01/12/2020 05:46:42:533 PM DEBUG Intuit.Spc.Esd.WinClient.Api.Configuration.ConfigurationManager ESD GetSettings applicationId: '{removed}'
IntuitUpdater.exe PID(9948) TID(8) 4.5.5.1 01/12/2020 05:46:42:580 PM DEBUG Intuit.Spc.Esd.WinClient.Api.Configuration.ConfigurationManager ESD GetSettings applicationId: '{removed}'
IntuitUpdater.exe PID(9948) TID(8) 4.5.5.1 01/12/2020 05:46:42:924 PM DEBUG Intuit.Spc.Esd.Core.Specific.Installation.MsiHelper Product {removed)is not installed
IntuitUpdater.exe PID(9948) TID(8) 4.5.5.1 01/12/2020 05:46:48:002 PM DEBUG Intuit.Spc.Esd.Core.Specific.Installation.MsiInstallProvider Waiting for the Windows Installer service
IntuitUpdater.exe PID(9948) TID(8) 4.5.5.1 01/12/2020 05:46:53:096 PM DEBUG Intuit.Spc.Esd.Core.Specific.Installation.MsiInstallProvider Waiting for the Windows Installer service
IntuitUpdater.exe PID(9948) TID(8) 4.5.5.1 01/12/2020 05:46:58:189 PM DEBUG Intuit.Spc.Esd.Core.Specific.Installation.MsiInstallProvider Waiting for the Windows Installer service
IntuitUpdater.exe PID(9948) TID(8) 4.5.5.1 01/12/2020 05:47:03:221 PM DEBUG Intuit.Spc.Esd.Core.Specific.Installation.MsiInstallProvider Waiting for the Windows Installer service
IntuitUpdater.exe PID(9948) TID(8) 4.5.5.1 01/12/2020 05:47:08:299 PM DEBUG Intuit.Spc.Esd.Core.Specific.Installation.MsiInstallProvider Waiting for the Windows Installer service
IntuitUpdater.exe PID(9948) TID(8) 4.5.5.1 01/12/2020 05:47:13:377 PM DEBUG Intuit.Spc.Esd.Core.Specific.Installation.MsiInstallProvider Waiting for the Windows Installer service
IntuitUpdater.exe PID(9948) TID(8) 4.5.5.1 01/12/2020 05:47:18:455 PM DEBUG Intuit.Spc.Esd.Core.Specific.Installation.MsiInstallProvider Waiting for the Windows Installer service
IntuitUpdater.exe PID(9948) TID(8) 4.5.5.1 01/12/2020 05:47:23:533 PM DEBUG Intuit.Spc.Esd.Core.Specific.Installation.MsiInstallProvider Waiting for the Windows Installer service
IntuitUpdater.exe PID(9948) TID(8) 4.5.5.1 01/12/2020 05:47:28:611 PM DEBUG Intuit.Spc.Esd.Core.Specific.Installation.MsiInstallProvider Waiting for the Windows Installer service
IntuitUpdater.exe PID(9948) TID(8) 4.5.5.1 01/12/2020 05:47:33:690 PM DEBUG Intuit.Spc.Esd.Core.Specific.Installation.MsiInstallProvider Waiting for the Windows Installer service
IntuitUpdater.exe PID(9948) TID(8) 4.5.5.1 01/12/2020 05:47:38:768 PM DEBUG Intuit.Spc.Esd.Core.Specific.Installation.MsiInstallProvider Waiting for the Windows Installer service
IntuitUpdater.exe PID(9948) TID(8) 4.5.5.1 01/12/2020 05:47:43:862 PM DEBUG Intuit.Spc.Esd.Core.Specific.Installation.MsiInstallProvider Waiting for the Windows Installer service
IntuitUpdater.exe PID(9948) TID(8) 4.5.5.1 01/12/2020 05:47:48:940 PM DEBUG Intuit.Spc.Esd.Core.Specific.Installation.MsiInstallProvider Waiting for the Windows Installer service
IntuitUpdater.exe PID(9948) TID(8) 4.5.5.1 01/12/2020 05:47:54:018 PM DEBUG Intuit.Spc.Esd.Core.Specific.Installation.MsiInstallProvider Waiting for the Windows Installer service
IntuitUpdater.exe PID(9948) TID(8) 4.5.5.1 01/12/2020 05:47:59:112 PM DEBUG Intuit.Spc.Esd.Core.Specific.Installation.MsiInstallProvider Waiting for the Windows Installer service
IntuitUpdater.exe PID(9948) TID(8) 4.5.5.1 01/12/2020 05:48:04:203 PM DEBUG Intuit.Spc.Esd.Core.Specific.Installation.MsiInstallProvider Waiting for the Windows Installer service

[rabinho]

I tried this about a week ago and it didn't work. I tried it again this morning, and it took 28 minutes before the download began, and then another 30 minutes for it to complete. I now have the updates and NYS program installed, and was able to e file my first 2019 tax returns. It is possible that Turbo Tax modified their program in some way to facilitate this, but I doubt it. They have not been responsive at all. Thanks for the tip!!

[northerner91]

I downloaded and installed the manual update program. The manual updater program starts up but soon crashes with error ".NET 4.5.2 Framework verification tool not found." Do I need to reinstall .NET 4.5.2?

[Critter]

As Carl mentioned already ....

The updater requires the .net framework stuff. If it's not present and current, it updates the .net framework in the background with absolutely no indication it's doing so. Therefore, give it 15-20 minutes. If after 30 minutes nothing happens, uninstall the TTX program and uninstall all versions of the .net framework.

Then run windows update over and over until no more updates are available. Then you can re-install the TTX program.  WIN 10 is notorious about updates hiding in the background.

[northerner91]

The updater doesn't run more that a few seconds and then crashes (a Windows dialog comes up to say it crashed). If I try to install .NET 4.5.2 the installer tells me this version is already installed. The Microsoft .NET repair tool tells me it can't find any problems.

[Critter]

Contact TurboTax support and speak directly with a TurboTax support agent concerning this situation.

See this TurboTax support FAQ for a contact link and hours of operation -https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number

[bsr001]

Hi others,   taking aside the ref. to .net, etc ...etc...  Try this simple check (& Change IF applicable ...)

Verify you have on your computer & TurboTax is Running as Administrator:

• Right click TurboTax icon and select Properties. In the Compatibility tab, check the Run as Administrator box and select APPLY and then OK.
• Start TurboTax 2019 up and Apply updates
• Worked for me, no Intuit or other Updater/Installer challenges ...
• Hope you're as fortunate as I. Was Quick & Successful !!    Yeah

[PoPPy]

bsr001, your suggestion to "run as administrator" worked perfectly!!!  Thank you SO much!

[northerner91]

Critter: this morning I tried again and updater ran without a problem. I would guess that the problem was with the TurboTax server, not my PC. Anyway my problem has been solved. Thanks for your help.

[Haolehilobro]

Actually, I was finally able to contact an agent after jumping through hoops. The agent, a really sharp one, tried a few things, had me removed the app, then had me go into the C-drive and remove the TurboTax folder. Yes, it was the corrupt folder problem. Did a reinstall and it now works perfectly. I guess my beef is that TurboTax makes it extremely difficult to get to an agent without first going through so many FAQs and other DIY fixes - and there are so many! The contact number is never displayed. This may be okay for the youth who are technically proficient, but anyone who is not, or the elderly, will end up just getting frustrated. Hey TurboTax, you folks are getting bigger. How about spending some of that fortune on customer service?

Kudos to the agent who helped me. He knew his stuff. Many I have encountered don't...

[Haolehilobro]

I don't think so. See the post below about removing the program and the corrupt file folder from the C drive (in programs (86)). Then reinstall. I am disappointed TT isn't on this because soooo many are having this problem.

[AllenHult]

I had this problem for 2 days. Windows 10 was updated and Task Manager showed no background update activities. I turned off my Firewall (Bit Defender) and tried it again. Success!