On my laptop it shows me the downloads that were p...
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amanda79lincoln
Returning Member

On my laptop it shows me the downloads that were purchased but doesn't give me the link to download them

 
3 Replies
mesquitebean
Level 15

On my laptop it shows me the downloads that were purchased but doesn't give me the link to download them

You can retrieve your purchased software downloads at this page:

https://shopping.turbotax.intuit.com/app/downloads/

 

When you go to that page and see the downloads available, if you're saying there is no download button next to each one, then see if a diffferent browser makes a difference.

wreini0436
New Member

On my laptop it shows me the downloads that were purchased but doesn't give me the link to download them

I have tried using both IE and Google.  Neither show a link for my upgrade.  My Basic product shows a download link and does work.  However, the Deluxe upgrade does not have a link.

CatinaT1
Employee Tax Expert

On my laptop it shows me the downloads that were purchased but doesn't give me the link to download them

If you continue to have problems, please click on the Contact Us form https://support.turbotax.intuit.com/contact/. We’ll help you connect with the right expert for your specific problem.

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