On mac, efiling NY returns an error. Your Transmission Didn't Go Through

y3890233 · ‎March 21, 2021

I have two custom pdfs attached to NY return. Could it be related?

By the way, I had used Windows version for several years and it worked fine with attachment.

y3890233 · ‎March 22, 2021

For anyone suffering from the similar, here is how I resolved:

The root cause was the size of pdf. I was trying to attach one 21MB pdf. Splitting it into two 11MB pdfs didn't work either.

I went online, used adobe pdf compressor, and reduced the size to 2.8MB. Transmission succeeded.

The error message from turbotax - 'cancelled' or 'unexpected transmission problems' - is surely cryptic. I've wasted a few hours due to sub-par quality of the product.

View solution in original post

EbonyA · ‎March 22, 2021

Please review the following FAQ: Issues Transmitting Returns.

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y3890233 · ‎March 22, 2021

For anyone suffering from the similar, here is how I resolved:

The root cause was the size of pdf. I was trying to attach one 21MB pdf. Splitting it into two 11MB pdfs didn't work either.

I went online, used adobe pdf compressor, and reduced the size to 2.8MB. Transmission succeeded.

The error message from turbotax - 'cancelled' or 'unexpected transmission problems' - is surely cryptic. I've wasted a few hours due to sub-par quality of the product.

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On mac, efiling NY returns an error. Your Transmission Didn't Go Through