Trouble when filing on the "pay with your credit card" page

geecee · ‎June 5, 2019

I have finished inputting all info and am ready to file my taxes. I am currently on the "Pay with your credit card" page however I'm encountering an error when I try to input my payment information. Specifically, the website is giving me the following error message: "Pay with your credit card shippingInfoModel.state(value: ) size must be between 2 and 2; shippingInfoModel.zip(value: ) size must be between 2 and 14;"

I cannot proceed to pay with this error code.

AshleyLO · ‎June 5, 2019

Do you happen to have the MAX benefits added to your order?

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geecee · ‎June 5, 2019

Hi, yes I did. It looks like it might have been an issue with my foreign address. I changed my mailing address to a US address and it allowed me to pay and file. The issue is resolved.