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Level 1

Question

Not transmitting

24 replies
77 views

Turbo Tax will not transmit my return, says I need to update it. I updated it, but it will still not transmit my return. What is up with this???

jbuck703

Level 2

I am experiencing the same issue, same day. Posting here to add to support request for help.

TurboTax2019 will not allow for me to transmit my return. Says I need to update the software, I follow the instructions, click Online, software responds back that I have the latest software. Click Transmit Your Return and right back into the loop of saying I need to update my software but TurboTax telling my I'm up to date. How do I get the software to allow me to Transmit My Return and not get blocked with software update request (when the same software says I'm up to date).

PhilW

Level 2

Same here today 2-16-20 won't transmit all updated glad to hear not alone and it it Turbos fault. tried deleting cookies, changing browsers, reinstall CD. missed their call too now waiting again. hopefully fixed on Mon-Fri schedule. They took there money fine but can't transmit. wow!

Evensons

Level 2

Same thing with me. Others with the same problem state that Turbo Tax knows about the issue and will send them an update. I called support asking for the update and was told I had to call their tech team, who only works Monday through Friday! If they know there is a bug and they have the fix why the heck can't they put in on their stupid updates that everyone can download without having to go through this nonsense!

VolvoGirl

Level 15

Hope this one is for your problem

https://ttlc.intuit.com/community/tax-topics/help/there-is-an-update-available-for-your-version-of-turbotax-loop-when-e-filing-windows/01/1116299#U1116299

nannyl0u

Level 2

Thank you so much. I have spent hours trying to efile and your solution worked for me.

PW15

Level 2

I have the same issue (2/15/20). I am in CA and the link for the work around appears to be for different states. Any updates or patches for this?

VolvoGirl

Level 15

Here's another support article for state looping

https://ttlc.intuit.com/community/tax-topics/help/state-loop-indicates-turbotax-is-up-to-date-after-updating-but-won-t-allow-you-to-install-your-state/00/1127787

PW15

Level 2

The uninstall/reinstall option worked and allowed me to transmit the e-file. Thank you.

The file download to manually delete the state then re-open to have it update again did not work for me.

WIuser

Level 2

I ran the process from the other users links to delete the state and reinstall, but still getting this error.

I deleted and reinstalled TurboTax, but still no luck.

Finally, contacted support and the manual update link below solved the problem.

https://ttlc.intuit.com/community/updating/help/manually-update-turbotax-for-windows-soft[product key removed]e-premier-home-business/00/26041

lptnt2005

Level 2

I had the same issue and this manual update worked for me on the first try. I closed TT - installed the 184 MB update file located at the link below.

https://ttlc.intuit.com/community/updating/help/manually-update-turbotax-for-windows-soft[product key removed]e-premier-home-business/00/26041

I then retarted TT and tried filing again. It worked first time for both federal and state tax returns. I am using 2019 Premier software - Individual return. Windows 10.

Devo1128

Level 2

I am getting the same error. Everything is ready to go. Get the update error. Update and retry and the same error. Tried rebooting and tried my old Windows 7 machine and a newer Windows 10 machine.

afds10africa

Level 2

cannot transmit,told to update before being able

did updates before sending return

DaraLO

Level 12

@afds10africa Refer to the following TurboTax FAQ for step-by-step instructions to resolve this issue: State Loop indicates TurboTax is "up to date" after updating but won't allow you to Install your state return

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danarainbow

Level 2

i see in this forum that people are giving advice to clean up the software. I don't have the software downloaded into my computer, I'm using the online site, so this does not help me. Still can't transmit. any other solutions?

64Swede

Level 2

I've tried several times to transmit my returns. It keeps telling me I need to update my version of TurboTax, which I've also done several times today. It still won't transmit! Can somebody help?

BrandiLO

Level 14

Please click here if you have a Windows PC and please click here if you have a MAC. These links will help with force or manually updating the software. If this does not work, please click here to get in contact with customer care. Tell the agent on the phone that it is a known issue and that the solution is to first push a federal download and then push the state.

**Say "Thanks" by clicking the thumb icon in a post. **Mark the post that answers your question by clicking on "Mark as Best Answer"

wd150park

Level 2

Same issue where it is not transmitting while electronically filing. Loaded the 184MB file to manually load updates and rebooted computer. No change, still not transmitting! Already paid for State.

NEED HELP INTUIT!!!