Not transmitting

[jonfos2929]

Turbo Tax will not transmit my return, says I need to update it.  I updated it, but it will still not transmit my return.  What is up with this???

[jbuck703]

I am experiencing the same issue, same day.  Posting here to add to support request for help.

TurboTax2019 will not allow for me to transmit my return.  Says I need to update the software, I follow the instructions, click Online, software responds back that I have the latest software.  Click Transmit Your Return and right back into the loop of saying I need to update my software but TurboTax telling my I'm up to date.  How do I get the software to allow me to Transmit My Return and not get blocked with software update request (when the same software says I'm up to date).

[Evensons]

Same thing with me. Others with the same problem state that Turbo Tax knows about the issue and will send them an update. I called support asking for the update and was told I had to call their tech team, who only works Monday through Friday! If they know there is a bug and they have the fix why the heck can't they put in on their stupid updates that everyone can download without having to go through this nonsense!

[VolvoGirl]

Hope this one is for your problem

https://ttlc.intuit.com/community/tax-topics/help/there-is-an-update-available-for-your-version-of-t...

[PW15]

I have the same issue (2/15/20). I am in CA and the link for the work around appears to be for different states. Any updates or patches for this?

[VolvoGirl]

Here's another support article for state looping

https://ttlc.intuit.com/community/tax-topics/help/state-loop-indicates-turbotax-is-up-to-date-after-...

[PW15]

The uninstall/reinstall option worked and allowed me to transmit the e-file. Thank you.

The file download to manually delete the state then re-open to have it update again did not work for me.

[WIuser]

I ran the process from the other users links to delete the state and reinstall, but still getting this error. 

I deleted and reinstalled TurboTax, but still no luck.  

Finally, contacted support and the manual update link below solved the problem.  

https://ttlc.intuit.com/community/updating/help/manually-update-turbotax-for-windows-soft[product ke...

[PhilW]

Same here today 2-16-20  won't transmit  all updated   glad to hear not alone and it it Turbos fault.  tried deleting cookies,  changing browsers,  reinstall CD.  missed their call too  now waiting again.  hopefully fixed on Mon-Fri schedule.  They took there money fine but can't transmit.  wow!

[lptnt2005]

I had the same issue and this manual update worked for me on the first try. I closed TT - installed the 184 MB update file located at the link below.

https://ttlc.intuit.com/community/updating/help/manually-update-turbotax-for-windows-soft[product ke...

I then retarted TT and tried filing again. It worked first time for both federal and state tax returns. I am using 2019 Premier software - Individual return. Windows 10. 

[Nikki_112856]

I am getting the same error.  Everything is ready to go.  Get the update error.  Update and retry and the same error.  Tried rebooting and tried my old Windows 7 machine and a newer Windows 10 machine.

[bill__s]

Wow!  That was super crazy and frustrating!  I've been using other software to file my taxes for years and decided to give TurboTax a try this year.  This was not a great first impression.  TurboTax did a great job walking me through doing my taxes.  I loved that experience.  But trying to transmit my taxes was way more hard and stressful than it should've been.

This for your link as that helped and worked for me!

[afds10africa]

cannot transmit,told to update before being able 

did updates before sending return

[DaraLO]

@afds10africa Refer to the following TurboTax FAQ for step-by-step instructions to resolve this issue:  State Loop indicates TurboTax is "up to date" after updating but won't allow you to Install your sta...

[64Swede]

I've tried several times to transmit my returns.  It keeps telling me I need to update my version of TurboTax, which I've also done several times today.  It still won't transmit! Can somebody help?