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Not sure if service code worked

 
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7 Replies
TerukoL
Intuit Alumni

Not sure if service code worked

Did you receive a message stating that your service code or discount was not applied? 

 

Please click Where do I enter my service code? to learn more.

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Not sure if service code worked

Under my order details it doesn’t show if my service code was applied. Where can I get confirmation that my service code has been applied to my order?

JeanneLO
Intuit Alumni

Not sure if service code worked

@swm9500

If you don't see a dollar amount adjustment credit for your service code under the order details then it has not been applied properly. If you followed the instructions from this: https://ttlc.intuit.com/community/charges-and-fees/help/where-do-i-enter-my-service-code/00/26343 and you continue to have an issue contact us.

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Not sure if service code worked

I'm ready to pay and I entered my service code but don't see where I got credit for it

HollyP
Employee Tax Expert

Not sure if service code worked

@Caro49 You can review your fees to see if the code applied. Click here for instructions. 

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Not sure if service code worked

Was provided a 20% service code for having to restart my tax return via the online version.  Despite system feedback confirming my service code was accepted/applied, it does not show the discount as a line item nor does the total price reflect said discount when i checkout.  Who can i talk to about getting the promised discount / credit?

EbonyL122824
Intuit Alumni

Not sure if service code worked

Please use this link to contact Customer Support if you need further assistance as we are not able to assist with billing issues here in the community.

 

@stev0dundun

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