Not sure if service code worked

Forum|Forum|6 years ago
March 4, 2020
3 replies
24 views

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TurboTax Self Employed Online

TerukoL

Level 13

Did you receive a message stating that your service code or discount was not applied?

Please click Where do I enter my service code? to learn more.

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swm9500Author

Level 2

Under my order details it doesn’t show if my service code was applied. Where can I get confirmation that my service code has been applied to my order?

JeanneLO

Level 14

@swm9500

If you don't see a dollar amount adjustment credit for your service code under the order details then it has not been applied properly. If you followed the instructions from this: https://ttlc.intuit.com/community/charges-and-fees/help/where-do-i-enter-my-service-code/00/26343 and you continue to have an issue contact us.

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Caro49

Level 2

I'm ready to pay and I entered my service code but don't see where I got credit for it

HollyP

Employee Tax Expert

@Caro49 You can review your fees to see if the code applied. Click here for instructions.

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stev0dundun

Level 2

Was provided a 20% service code for having to restart my tax return via the online version. Despite system feedback confirming my service code was accepted/applied, it does not show the discount as a line item nor does the total price reflect said discount when i checkout. Who can i talk to about getting the promised discount / credit?

EbonyL122824

Level 9

Please use this link to contact Customer Support if you need further assistance as we are not able to assist with billing issues here in the community.

@stev0dundun

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