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Jessi1227
New Member

no verification code

I cannot seem to get a verification code to complete

5 Replies
viking3a
New Member

no verification code

I cannot get my verification code to submit either for my daughter.  I have updated the account settings for voice and updated email.  This process sucks.  Its like i at the very end and can't finish this. I bought the upgraded package fro you guys and this is a nightmare.

tbonepat11
New Member

no verification code

I am not receiving a code either. Their servers must be getting slammed. 

CassLO
Expert Alumni

no verification code

Please see the TurboTax FAQ below for assistance getting your verification code:

What if I'm having trouble with my filing verification code?

You may also request your code via text message. To receive your code through text please complete the following: 

Sign in to your account

  1. Select My Account
  2. Select Account Settings
  3. Select the blue Security tab on the left
  4. Select Two-Step Verification
  5. Select Turn On
  6. Enter your Phone Number and Password
  1. Sign out of TurboTax, close your browser and sign back in. You should receive a verification code shortly after signing back into your account. 

If you are still unable to get the code to work through text, choose I forgot my user ID or password and then choose I don't know my email address or user ID. You’ll be asked to provide some information about yourself, and then you’ll be asked a few questions to verify your identity. If that method fails, you’ll get a phone number to contact customer support.

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**Mark the post that answers your question by clicking on "Mark as Best Answer"
redekerj
New Member

no verification code

I cannot get my verification code.  I have a new e-mail address just recently.  Can you walk me through using a different email.  I can use [email address removed].  Can you help me with this?

TiffanyL
Employee TurboTax Specialist

no verification code

If you are referring to your filing verification code, you can update your email address in your account settings. Please see the FAQ link provided below for assistance:

 

What if I'm having trouble with my filing verification code?

**Say "Thanks" by clicking the thumb icon in a post
**Mark the post that answers your question by clicking on "Mark as Best Answer"
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