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Level 1
Apr 10, 2020 9:57 PM UTC
Question

no verification code

I cannot seem to get a verification code to complete

    5 replies

    Level 2
    Apr 10, 2020 11:22 PM UTC

    I cannot get my verification code to submit either for my daughter.  I have updated the account settings for voice and updated email.  This process sucks.  Its like i at the very end and can't finish this. I bought the upgraded package fro you guys and this is a nightmare.

    Level 2
    Apr 11, 2020 12:02 AM UTC

    I am not receiving a code either. Their servers must be getting slammed. 

    CassLO
    Level 11
    Apr 11, 2020 9:01 PM UTC

    Please see the TurboTax FAQ below for assistance getting your verification code:

    What if I'm having trouble with my filing verification code?

    You may also request your code via text message. To receive your code through text please complete the following: 

    Sign in to your account

    1. Select My Account
    2. Select Account Settings
    3. Select the blue Security tab on the left
    4. Select Two-Step Verification
    5. Select Turn On
    6. Enter your Phone Number and Password
    1. Sign out of TurboTax, close your browser and sign back in. You should receive a verification code shortly after signing back into your account. 

    If you are still unable to get the code to work through text, choose I forgot my user ID or password and then choose I don't know my email address or user ID. You’ll be asked to provide some information about yourself, and then you’ll be asked a few questions to verify your identity. If that method fails, you’ll get a phone number to contact customer support.

    **Say "Thanks" by clicking the thumb icon in a post. **Mark the post that answers your question by clicking on "Mark as Best Answer"
    Level 2
    Mar 8, 2021 5:03 PM UTC

    I cannot get my verification code.  I have a new e-mail address just recently.  Can you walk me through using a different email.  I can use [email address removed].  Can you help me with this?

    Level 11
    Mar 8, 2021 5:16 PM UTC

    If you are referring to your filing verification code, you can update your email address in your account settings. Please see the FAQ link provided below for assistance:

     

    What if I'm having trouble with my filing verification code?

    **Say "Thanks" by clicking the thumb icon in a post. **Mark the post that answers your question by clicking on "Mark as Best Answer"