Try using this link to
retrieve your download:
https://shop.turbotax.intuit.com/commerce/account/secure/login.jsp?pagecontext=download
If it doesn't show up
there, you may have more than 1 account (user ID) and signed into the wrong
one. To get a list of your User ID's and recover accounts, you
can use the tool at the link below. If you have more than 1 email
address, you should run the tool on each one.
NOTE: Before running the
tool, log out of all Intuit accounts including this user forum. Then
clear your browser Internet cache, close your browser, then reopen it, and go
to:
https://myturbotax.intuit.com/account-recovery
If still no luck after running that on each email address you have, then run
the tool yet again, but this time choose the small blue link that says "I
don't know my email address or User ID", and it will look you up by SSN
and other parameters.
Once you have all your User ID's, then try each one at
the download link I provided above.
