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Level 1

Question

Need to extend auto debit

Forum|Forum|6 years ago
April 1, 2020
15 replies
0 views

No text available

mesquitebean

Level 15

Please provide more context. Auto debit for what reason? That can be interpreted a couple of different ways. Please clarify.

Is it this??

Did you choose to pay your TurboTax fees out of your Federal refund? And if so, has your Federal refund been delayed an unusually long time (or reduced) at the IRS? And has TurboTax been emailing you bills asking you to pay the fees, or else they will debit your bank account?

mesquitebean

Level 15

@ Bigperm

In the interest of time, if what I described above is your situation (i.e., if you chose to pay fees out of your Federal refund, and now TurboTax is emailing you a bill for fee payment because of a delay or reduction in your refund), you should phone TurboTax Support ASAP and ask for a deferment before they start the auto debit process. They start that auto debit process 2-3 days ahead of time. They say once they start it, they can't stop it. TurboTax Support is open tonight until 9 PM Pacific (12 Midnight Eastern.)

If that's your situation, and you have received an emailed bill from TurboTax, there may be a phone number to use to contact them. Otherwise, here's another way to reach them:

Support hours are 5AM-9PM Pacific (8AM-12 Midnight Eastern), 7 days/week

FAQ: What is the TurboTax phone number?
https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632

mesquitebean

Level 15

@Bigperm

Or if the above is not your situation, by "extend auto debit" are you referring to a scheduled debit date for payment of Federal taxes due that you set up with the IRS when filing your return?

If so, we can give you some information on cancelling a debit payment to the IRS and tell you some options to pay later.

As you can see, without context your question can be interpreted in two entirely different ways.

Khinney

Level 2

I need to extend

KrisD15

Level 15

If you’ve already filed your federal taxes with TurboTax

You can’t change your payment date in TurboTax after your return has been accepted but you can cancel it and make other payment arrangements with the IRS.

Federal tax direct debit payments can be canceled up to 2 business days prior to the debit date. To cancel, call the U.S. Treasury Financial Agent at 888-353-4537.

Then, to schedule a new payment, go to the IRS Direct Pay site.

Please be aware that due to IRS office closures and limited staffing, they have temporarily suspended phone services.

I also suggest you try creating an IRS online account by using the link below:

IRS Online Account

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Sasifras_74

Level 2

Hello!

I need to extend the $30 auto debit to be deducted from my account on Friday 4/30/2021.

Order number: EFECB190872430
Total charges: $30.00
Debit account number: 4450
Automatic debit on: 04/30/2021

Until I receive my taxes and my first paycheck, I can not afford at this time.

Please confirm.

AnnetteB6

Level 15

You will need to contact TurboTax support directly for assistance. Users answering questions here cannot perform the necessary tasks to make the change to your debit date. You must take action as soon as possible.

See the following TurboTax article for instructions: Why was my bank account auto-debited for TurboTax fees?

@Sasifras_74

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Mom4006

Level 2

I have been trying to contact the specialist directly. I tell them auto debit through the automated voice prompts and it says does not understand. @AnnetteB6

Jrivera424

Level 2

Yes. I have a hardship and currently unemployed. Lost of funds to our non profit organizations got laid off

CatinaT1

Level 15

You will need to call IRS e-file Payment Services 24/7 at 1-888-353-4537 to make changes to your payment, but please wait 7 to 10 days after your return was accepted before calling.

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Lhickman21

Level 2

I don't have the money to pay right now due to losing my job just started a new one so I need an extension please

DoninGA

Level 15

@Lhickman21 wrote:

I don't have the money to pay right now due to losing my job just started a new one so I need an extension please

What payment are you referring to?

The TurboTax account fees? Federal taxes owed on the 2020 federal tax return? State taxes owed on the 2020 state tax return?

AsiaLeonard11

Level 2

Yes, the fees from turbo tax! It was supposed to be taken out of my federal but that has not yet been disbursed. I’m panicking as I don’t have much in my account and don’t want to overdraw!! #StupidCovid

AsiaLeonard11

Level 2

How do I extend my auto debit before I’m charged?? This has never happened to me in all years of filing through turbo tax!

Creecher216

Level 2

You need to contact Support and they should be able to extend your auto debit 21 days from the original date. Note: They can only defer payment once.

LarritaLong

Level 2

I’m requesting an extension as my taxes have not been processed and I do not have the funds as of now.

DoninGA

Level 15

@LarritaLong wrote:

I’m requesting an extension as my taxes have not been processed and I do not have the funds as of now.

See this TurboTax support FAQ for payment of the account fees - https://ttlc.intuit.com/community/charges-and-fees/help/why-was-my-bank-account-auto-debited-for-turbotax-fees/01/26102

Evamarie1971

Level 2

I am needing to extend my auto debit as I have not received my refund and I do not have the extra funds at this time to pay.

Sandra FERRIOLA-Myers

Level 2

I thought it was a FREE service. I've used it before and wasn't charged ever. This year I was not able to complete my filing unless I accepted YOUR TERMS. I have NO MONEY right now. I owed taxes and I guess they kept my refund. Please reconsider and DO NOT TAKE MONEY OUT OF MY ACCOUNT ON THE 21st. The phone number is only recorded/automated. Can't talk with A PERSON. How am I supposed to talk with you. It was supposed to be FREE!!!! Thanks Ms Myers

VolvoGirl

Level 15

Turbo Tax says......

We understand that these are unprecedented times and we’re committed to helping our customers who are experiencing hardships. If you’re in need of assistance, call us by the Tuesday prior to your debit date at 1-888-808-1723 to speak with a trained specialist and mention “auto-debit”, or visit TurboTax Support.

From top of this FAQ

https://ttlc.intuit.com/community/charges-and-fees/help/why-was-my-bank-account-auto-debited-for-turbotax-fees/00/26102