*** make sure you use the code in the body of the text and not the sender code in the heading ***
Please allow a little
bit of time for the code to get to your email. It is not always instant and can
take a few minutes or more to arrive. You may need to refresh your email inbox
as some systems require it. Also, check
your spam folder as well just in case it went there instead of your inbox.
Here are a few things
you can try:
1. Make sure to leave the window open that asks
you for the code. It appears as
though if you close this window and go back after you receive the code, the
code will no longer be valid. If you need your browser to get your e-mail, open
a new separate window, don't close the TurboTax window.
2. Make sure you are using the most recent code
and not using a prior one. So
if you make another attempt to enter the code make sure you use the most recent
one sent to you. Every time that you ask for a code it cancels out all the
previous ones that were sent and only takes the most recent.
3. You can also try a different method to receive
your code. Instead of using your email if you can try receiving it thru text message instead.
To get your verification code sent as a text, you have to select
that option in your account settings. You will need to gain access to the
account and then:
1.) Click My Account
2.) Account Settings
3.) Under the Security tab, select Two Step Verification and enter your mobile
information and password.
To get access to make your changes, you can have the code sent to your email
address or select the Confirm your account in another way option.
4. If none of the above works, then please select
"I forgot my password" and then select "I don't know my
username." The system will then ask for your name, address and SSN, and it
will attempt to verify your identity by asking questions from your credit
report that only you are likely to know.
