need 40 dollar refund

Forum|Forum|2 months ago
April 13, 2026
2 replies
40 views

i purchased turbotax desktop online already, why would the software by default select the pay via santa babara stpg account, this charge is ridiculous and i don't need to pay anything to get my refund. will need refund for this default set option, which i do not need to use.

LindaS5247

Level 14

It sounds like the "Pay With My Refund" option was selected when you were checking out. TurboTax may default to the "Pay With My Refund" (Santa Barbara TPG) option if you do not explicitly select to pay your fees upfront. This adds a service fee.

If you have already filed your tax return you can contact TurboTax customer support using this link: Turbo Tax customer support.

See also: How do I request a refund for my TurboTax product? You can request a refund through the Intuit TurboTax Refund Request form here.

If you have additional information or questions regarding this, please return to Community and we would be glad to help.

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VolvoGirl

Level 15

In the Desktop program it is $20 or 25 to efile each state return including the first one. Did you do a state return? Then if you want the state fee deducted from your refund there is an EXTRA $40 Pay with Refund fee which you can avoid by paying with a credit card. Or you can print and mail state for free.

People usually get going too fast at the end and click on the wrong button on this screen.

kreturnAuthor

Level 2

yes, if you already bought the software, why would this even appear in the user interface? doesn't make sense to ask you how to pay it if you already purchased the software.