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Do you have a copy or an image of the W-2? If so, instead of fighting with the technology, key it in by hand.
And….SAVE YOUR OWN W-2! TURBOTAX DOES NOT SAVE IT FOR YOU. TurboTax will not have a copy of it in your account and will not have an image even if you snapped a photo or imported it. It is up to you to save it for your own records as stated on the back of the W-2.
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