This rejection could be related to your Health Insurance through the Affordable Care Act.
This rejection happens when your return is missing Form 1095-A, Health Insurance Marketplace Statement. The IRS compares the information you enter on your return with what they have in their database.
Find your 1095-A form. If you don't have it, sign in to your healthcare.gov account and download it.
Forms are mailed out at the end of January. If you have your 1095-A, please revisit Deductions & Credits section, scroll down to Medical and select Affordable Care Act (Form 1095-A). Answer the questions and continue through to enter the details from your Form 1095-A. When you're done, continue through to refile your return.
Visit this link to learn more about other situations that may have caused the error, and how to correct it: https://ttlc.intuit.com/turbotax-support/en-us/help-article/rejected-tax-return/fix-e-file-reject-f8...
If you are sure that no one on the return was on an ACA Marketplace plan, you can follow the steps below to certify that you did not receive a 1095-A:
- 1. Select Federal from the left menu, then Deductions & Credits.
- 2. Navigate to Medical and select Show More.
- 3. Select Start or Revisit next to Affordable Care Act (Form 1095-A).
- 4. You'll be asked if you received a 1095-A. Select No.
- 5. Select the statement indicating you did not receive a 1095-A. By selecting this certification, you will be able to e-file your return and meet the requirements of reject code F8962-070.
- 6. Select File from the left menu and continue through the process to resubmit your return.
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