My return had an error in form 2210 that was a TT program error had to refile can I get a reduction in the TT product cost?

[dlambertz]

I upgraded to a more expensive version of the TT Service due to an error reported back to me when I had "Successfully" completed my filing. The 3rd CPA that I talked to indicated there was a TT software error in form 2210.  This required me to re-file after a correction by TT was made.  The original filing was stopped at TT and never was sent to FED or State. I don't know what the TT change was, but I knew I was getting a return from both FED & State and that my estimated payments were more than enough for the taxes owed thus no penalty should be incurred.  I would presume a price reduction to the next lower charge would be in order. 

[Kat · Accepted solution]

You'll need to contact TurboTax Customer Support for assistance.  Please use the info below to contact Support during business hours.  NOTE:  When entering your subject matter, don't use the word "refund".  Instead, enter "billing issue".

https://ttlc.intuit.com/replies/3300041