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rjkrapfl1
Returning Member

My laptop was stolen with my 2022 tax return on it. Will Turbo Tax replace, at no charge, a copy of the 2022 software?

 
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2 Replies

My laptop was stolen with my 2022 tax return on it. Will Turbo Tax replace, at no charge, a copy of the 2022 software?

if you purchased a download direct from TurboTax, log into your account and download it again. If you purchased a download from another retailer, contact that retailer and see what their policy is regarding secondary downloads, I think most will allow it.  If you purchased a CD, reinstall from the CD. If you purchased a CD and then threw the CD away after installing it, you will have to contact customer support by phone and see if they will do anything for you.

My laptop was stolen with my 2022 tax return on it. Will Turbo Tax replace, at no charge, a copy of the 2022 software?

If you purchased the 2022 software as a download from TurboTax you can download it again from your download account.

Sign onto your download account here - https://shopping.turbotax.intuit.com/unified/downloads?route=myaccounts&cgcview=downloads

 

If purchased from other than TurboTax you would need to contact TurboTax support.  You would need to have a receipt showing the purchase and probably a copy of the police report, but that is up to support.

 

See this TurboTax support FAQ for contacting support - https://ttlc.intuit.com/turbotax-support/en-us/help-article/account-management/turbotax-phone-number...


Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax

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