You'll need to sign in or create an account to connect with an expert.
They are confused. If they used the CD to prepare their return then the tax file is on their own hard drive. Tax returns prepared using desktop software are not stored online with TurboTax. It is not stored on the CD. The CD does not store the tax return--it just has the software program on it. Hopefully they saved their return as a tax file and a pdf so it can be printed. If they do not have a printer, it could be put on a flash drive and you could print it elsewhere.
https://ttlc.intuit.com/questions/1901659-find-your-tax-data-file-in-mac
https://ttlc.intuit.com/questions/1900721-find-your-tax-data-file-tax-file-in-windows
Still have questions?
Make a postAsk questions and learn more about your taxes and finances.
gcspence
New Member
sam992116
Level 3
ladylake
Level 3
CurtisStevens
Level 3
Machoob
Level 2
Did the information on this page answer your question?
You have clicked a link to a site outside of the TurboTax Community. By clicking "Continue", you will leave the Community and be taken to that site instead.