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Make sure your program is updated. This can be done by logging into your desktop product. Select Online in the menu on the top, and then select Check for Updates.
If that does not update your program, you can also manually update your program.
To my knowledge, I don't have an app. I use a web browser just like I'm using now. All I'm trying to do is download a copy of my filing that does not have "DO NOT FILE" on page 1. Once the file has sent to the IRS, it shouldn't be marked "DO NOT FILE".
Exactly when did you e-file?
If you e-filed early in January, then it is possible that you were allowed to e-file before the paper forms weree ready for printing.
To get a PDF copy without the Do Not File marking, you "might" need to get back into your Online tax file by selecting "Add A State'.....then go to the Print Center in the left margin to create a NEW PDF copy. That new one should be OK. You can create both a Filing Only PDF, and also a PDF with all forms and backup worksheets for future reference.
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