826365
turbotax icon
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements
Attend our Ask the Experts event about Tax Law Changes - One Big Beautiful Bill on Aug 6! >> RSVP NOW!
Close icon
Do you have a TurboTax Online account?

We'll help you get started or pick up where you left off.

My code is not working

 
x
Do you have an Intuit account?

Do you have an Intuit account?

You'll need to sign in or create an account to connect with an expert.

2 Replies

My code is not working

Are you referring to the 6-digit verification code to verify when efiling?   Are you  receiving it by text or email?

 

If it's coming in email, then when you go to get the code,  you must leave the first screen open that asks for the code.  Use a different tab or different window to go to your email account to retrieve the code, then enter it in that first screen that you left open.    If you close that first screen, the code will be seen as "invalid" or "expired."     Another option is to leave the first screen open and to check your email account on your phone.

My code is not working

I also see you are using Live Deluxe, which is an upgrade from regular Deluxe that includes help from a CPA/EA tax expert, who will also review your return prior to filing, if desired.

 

Did you already take advantage of that feature to have your return reviewed (it's optional)?

 

FAQ:  What is TurboTax Live?
https://ttlc.intuit.com/community/choosing-a-product/help/what-is-turbotax-live/01/27191

 

FAQ:  How do I connect with a tax expert in TurboTax Live?

https://ttlc.intuit.com/community/expert-review/help/how-do-i-connect-with-a-tax-expert-in-turbotax-...

 

FAQ:  How do I schedule my review using TurboTax Live?
https://ttlc.intuit.com/community/expert-review/help/how-do-i-schedule-my-review-using-turbotax-live...

Unlock tailored help options in your account.

message box icon

Get more help

Ask questions and learn more about your taxes and finances.

Post your Question