If the CD you purchased is not working for your Mac computer, you can contact Customer Service who will most likely transfer you to Product Support that can push you the same download for the Mac that you tired to purchase via CD version.
I will advise you, unfortunately TurboTax does not have a "direct" line in whcih you can call. However I do have step-by-step directions to get into contact with a live agent. Those instructions are as follows:
"How do I contact you?"
If you're using TurboTax Online:
-
Start by signing in to your account (if you aren't already). Why do I need to sign in?
- Click Contact in the upper-right corner of your screen.
- Ask your question, and then:
- Post it to our community of experts; or
- Talk one-on-one with a live TurboTax Expert, CPA, or enrolled agent (requires the PLUS add-on if using Federal Free Edition).
If you're using the TurboTax CD/Download software or can't sign into your account, click here to contact us. Ask your question, click Continue, and follow our onscreen instructions.
