My 2019 returns keep getting rejected. The reason ...
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IronHorse2
Level 2

My 2019 returns keep getting rejected. The reason TT application gives is: The XML data has failed schema validation. TT is updated to the latest version as of 06/21/2020

 
7 Replies
Igono
Level 1

My 2019 returns keep getting rejected. The reason TT application gives is: The XML data has failed schema validation. TT is updated to the latest version as of 06/21/2020

This is happening to me as well and it is super frustrating. This is happening in the browser version of TurboTax as well..

IronHorse2
Level 2

My 2019 returns keep getting rejected. The reason TT application gives is: The XML data has failed schema validation. TT is updated to the latest version as of 06/21/2020

I think we need to get new 6 digit PINs. 

Go here and half way down the page you will see a blue navigation button. Click that and set up an account and request a new PIN. Anyone who signs the return needs a new one it seems. 


https://www.irs.gov/iden[product key removed]-scams/get-an-identity-protection-pin

 

mesquitebean
Level 15

My 2019 returns keep getting rejected. The reason TT application gives is: The XML data has failed schema validation. TT is updated to the latest version as of 06/21/2020

@ Igono  @ IronHorse2 This is a known issue that began about mid-afternoon today (Sunday.)   Several users are reporting they have been impacted by rejection error X0000-005 .     We have reported it to a TurboTax Moderator, but they may not be able to investigate it until tomorrow.


Hold off for now, and something may reset tonight that lets you efile tomorrow.

 

Or if you want to phone Support, they are open this evening.  Here's how. 

Hours are 5AM-9PM Pacific (8AM-12 Midnight Eastern) 7 days.

 

FAQ: What is the TurboTax phone number?
https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632

 

Or use this contact form:
https://support.turbotax.intuit.com/contact

 

Phone Support is not included for Free Edition users unless upgraded to PLUS for 29.99.   However, another option is to message TurboTax Support directly at Twitter or Facebook.

https://twitter.com/TeamTurboTax
or
https://www.facebook.com/turbotax

mesquitebean
Level 15

My 2019 returns keep getting rejected. The reason TT application gives is: The XML data has failed schema validation. TT is updated to the latest version as of 06/21/2020


@ IronHorse2 wrote:

I think we need to get new 6 digit PINs. 

Only certain people need a 6-digit IP PIN.   A 6-digit IP PIN is a special Identity Protection PIN assigned by the IRS to certain victims of ID theft or to folks who have opted into the IP PIN program.   If you have used an IP PIN in the past, then you will always have to use one.    It is true that everyone who has been assigned an IP PIN by the IRS in the past does need a new one each year, but there is no indication that this XML rejection problem is due to an IP PIN.  An IP PIN rejection has a specific rejection error code and a clear cut solution. 

 

We don't know yet what is causing the X0000-005 rejection for a lot of users this afternoon, and there likely won't be any word until tomorrow.

johnluu
Level 1

My 2019 returns keep getting rejected. The reason TT application gives is: The XML data has failed schema validation. TT is updated to the latest version as of 06/21/2020

Hello,
I'm having the same issue trying to eFile today. Submitted 3 times got rejected each time.

Does anyone able to resolve this? Please help.

 

Thanks,
John

mesquitebean
Level 15

My 2019 returns keep getting rejected. The reason TT application gives is: The XML data has failed schema validation. TT is updated to the latest version as of 06/21/2020

@johnluu 

This is a known issue that began about mid-afternoon today (Sunday.)   Several users are reporting they have been impacted by rejection error X0000-005 .     We have reported it to a TurboTax Moderator, but they may not be able to investigate it until tomorrow.


Just hold off for now, and something may reset tonight that lets you efile tomorrow.

 

Or if you want to phone Support during business hours, here's how. 

Hours are 5AM-9PM Pacific (8AM-12 Midnight Eastern) 7 days.

 

FAQ: What is the TurboTax phone number?
https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632

 

Or use this contact form:
https://support.turbotax.intuit.com/contact

 

Phone Support is not included for Free Edition users unless upgraded to PLUS for 29.99.   However, another option is to message TurboTax Support directly at Twitter or Facebook.

https://twitter.com/TeamTurboTax
or
https://www.facebook.com/turbotax

johnluu
Level 1

My 2019 returns keep getting rejected. The reason TT application gives is: The XML data has failed schema validation. TT is updated to the latest version as of 06/21/2020

Thanks @mesquitebean !

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