Mouse invisible in TT window

[MJB-OR]

I'm attempting to run TT Premium 2023 installed on a Lenovo Yoga laptop running Windows 11 home.   The mouse pointer is invisible in the TT window.   Works fine with all other apps, and mouse pointer is visible once I move it outside the TT application window.   Note that when I am successful in moving the invisible mouse pointer over a menu item in the TT window it will highlight the menu or button and I can click on it.   It just makes TT almost unusable as you have to guess where the mouse pointer is at.  All other apps that I have work just fine on this laptop.   I have tried:

     Using just built in mouse pad and trying an external mouse

     I have tried various display resolutions

     I have tried an external monitor

     I have tried changing the cursor type and color

     ...

Nothing resolves the issue.

[CatinaT1]

Were you able to solve your issue?  

If not, please call TurboTax Customer service.  Here is a link:  Turbo Tax Customer Service 

[Ellen21]

I am having the same problem.  Mouse visible in all other windows, just not TT.  Please post solution if known.

[SteamTrain]

I'm just guessing, but in the computer system Settings area

Go into the "Accessibility" area.

Then go to "Mouse Pointer and Touch"

Then try some of the other pointer settings...like use a solid black pointer...or give it a color.

[madk]

same issue - as soon as the mouse pointer crosses into the TurboTax desktop, it disappears. Something in the TT application is hiding the mouse pointer. Tried changing color  to solid black...still disappears.

[BrittanyS]

• How to fix a mouse issue

[BrittanyS]

This could be occurring due to outdated drivers or a corrupt driver for the mouse or touchpad.  See the link below for multiple diagnostic steps to fix the mouse:

[BrittanyS]

This could be occurring due to outdated drivers or a corrupt driver for the mouse or touchpad.  See the link below for multiple diagnostic steps to fix the mouse:

• How to fix a mouse issue