Missing Taxes 2023

[nikki60004178]

I inputted all my tax documents, answered all the questions, etc. and paid a large fee for Turbo Tax to file my taxes. After that I received a receipt from them and that was it. Fast forward to trying to pay my taxes this year and my tax return from 2023 is nowhere to be found. I checked my bank statement and Turbo Tax took the $300+ but there is no evidence of my tax information being turned into the IRS or ever having happened other than my 1098 and W-2 information being on file.

[VolvoGirl]

Was the 300+ for the tax due?   Turbo Tax doesn’t take the tax due.  That would only be directly from the IRS or treasury dept.  So what’s the description on your bank account?

Look back through your emails.  When you efile you get back 2 emails.  The first email only confirms the transmission.  The second email says if the IRS (or state) Accepted or Rejected your efile.  Accepted only means they accepted your return FOR Processing.  Not that your return is right.

That's common to end up with multiple accounts.  First LOG OUT of whatever TurboTax account you're logged into right now. Then use this TurboTax account recovery website to get a list of user ID's for an email address.  You can use the same email address for 5 accounts. Run the tool against any email addresses you may have used     

https://myturbotax.intuit.com/account-recovery/

[LindaS5247]

As VolvoGirl mentions above, you should have received messages that your tax returns were transmitted and accepted from the IRS and your state.  You can search your emails or text messages for these.

You can go on the IRS website and view your tax records in your Individual Online Account to see what happened in 2023. This is easiest way to view, print or download your tax transcripts. If you don't have an online account you can set one up by clicking here.

If you used TurboTax Online and had multiple accounts you may be logged into the wrong account.

If you are having issues with your user ID or password, you can do the following:

1. Go to the sign-in help page.
2. Enter the phone number, email address, or user ID for your account.
   • If you enter a phone number or email address, we’ll send you a text or email with a verification code. If you enter a user ID, choose the method you prefer.
3. Enter the verification code we sent, or follow the instructions in the message. We may ask you for more info to make sure it’s really you.
4. When prompted, reset your password or select Skip.

If you’re still unable to recover your account, select Sign in a different way.

Click here for How do I view, download, or print a prior-year tax return?

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